An example of a Receive-Action
The creation of an email script is explained in more detail using a simple example:
To do this, we assume that you want to forward all emails in a mailbox that contain the text "Profi" to a team called the Profi Hotline. The tickets should have a target time of 5 minutes for completion. All other tickets should have a target time of 30 minutes.
The result can look like this:
if (coretext.contains("Profi")) {
helper.routeToGroupbyName("Profi-Hotline");
helper.setSecondsForScheduledEndDate(60*5);
}
else {
helper.setSecondsForScheduledEndDate(60*30);
}
helper.routeToGroupbyName("Profi-Hotline");
helper.setSecondsForScheduledEndDate(60*5);
}
else {
helper.setSecondsForScheduledEndDate(60*30);
}
The possibilities for configuring an email inbox are almost limitless, so you can, for example:
- Forward emails depending on the language recognized
- Forward emails to teams depending on the time of day
- Forward emails to teams based on keywords and have them processed
- Automatically read email attachments such as PDFs and transfer the values to to-do forms
- Block certain email addresses or change the description of the ticket