Accept -Action

The takeover action is executed on the server after a user has taken over a ticket in the incoming list. For example, the following script can be used to create an outgoing email for a ticket that was not created by an email:

if(task.getSource().isEmpty())
{
   var box = helper.getMailboxById(2);
   if(box!=null)
        task.setSourcemailbox(box);
}