In the "Inbox" list you can see all the tickets that you need to process. 

You can already see the most important properties of the tickets in the list entries.

Select a ticket to view all ticket details.

Open the "Details" section to view the details such as creation date, scheduled end time, start date, end date, owner etc.:

Use the buttons at the bottom to perform the following actions on the tickets (click on the "..." symbol to display further actions):

• Accept
• Finish
• Close
• Reopen
• Reject
• Inquiry
• Forward
• External Forward (depending on configuration)

Supervisors also have the following actions available:

• Delete
• Assign
• Ticket route