In todo4teams you have the option of completing the processing of a ticket with a video call, which means you can have a live dialog with the customer directly in todo4teams and

• hold a personal audio and (optionally) video meeting,
• exchange chat messages with the customer,
• share the screen with each other,
• switch quickly between several active video calls.

This tutorial describes how to activate video calls for certain tickets.

As the person processing a ticket, you will see that a "Video" section is displayed in the ticket details for certain tickets that you take over:

Open this section to display the video call.

If the workflow was configured as described in the tutorial, your customer received an email when you accepted the ticket informing them that you are now ready for the call.

You will see in the video area as soon as the participant enters your meeting and you can speak to them and, if they turn on their camera, see them too.

If you have to wait, you can switch to other tickets in the meantime and return to this one later. The video call remains active and will be re-entered immediately.

If you want to end the conversation with the participant, press  in the video window or close the editing as usual by clicking on .

The ticket is then closed and the video call is ended correctly.

Each video meeting has its own private meeting ID so that no unauthorized persons can enter the call. However, you can still invite other people to the call: To do so, use the button

in the video window.