Working with workflows
In this tutorial, we would like to introduce you to a way to assign jobs/tickets to subtasks or split a job into subtasks.
Within todo4teams there is the possibility to create copies or successors in the course of processing a ticket.
To be able to distribute subtasks, first complete the job by editing the first subtask. You will then find this job in the outgoing list of your todos and can now use the "Copy Ticket" or "Successor Ticket" functions to revive this job with additional subtasks. You will then find this copy or the successor again in the incoming branch and can then carry out the processing of another subtask:
For further subtasks simply create new copies or successors of the job in the outgoing list.
What are the main differences between copy and successor?
A copy is a 1: 1 replica of the original job, which contains all content again. Attention: Hereby no linking of the individual subtasks takes place, all follow-up jobs stand there autonomously.
A successor, on the other hand, also contains all the contents of the original job, but unlike a copy, there is a concatenation of all the individual jobs contained in the workflow. In this context the entire processing sequence can be documented afterwards.
To retrieve a ticket's path later on please open the 'workflow' tab in the ticket's view.
In this case ticket #28334 is a successor of #28333: