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todo4teams is more than a ticketing system

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What is todo4teams?
  • Ticketing application
  • Email Response Management System
  • Helpdesk
  • Messaging gateway 

See here for more informations about todo4teams' use cases.
Click here, to request a personal demo!

For Support please click here.

All familiar advantages of todo4teams are retained:
  • Clear basic workflow covers 90% of all service cases with maximum efficiency
  • Custom forms and scripts
  • Text templates, global and per team
  • Open interfaces through REST services
  • Custom jars: Integration of custom code (Java libraries)
  • Encrypted email communication with full support by S-MIME
What is new?
  • Full-text search engine searches all tickets, including file attachments and forms, in seconds.
  • Web push notifications notify mobile users of new tickets.
  • A dashboard and service level indicator provide constant updates on the performance of all teams.
  • Connecting various AIs
  • Connecting many knowledge management systems
  • Voice input

todo4teams forms the "single point of service" in your company – the central hub for all customer inquiries. It doesn't matter how the customer contacts you: by phone, email, Messages, or via your company's website.

todo4teams distributes these tasks to the relevant teams in a flash. It offers email and message processing, complaint and escalation management, helpdesk functionality, and much more.

Read more about the  Application possibilities, Features, Email management,  Speed, Integration and our References.

In 2025, todo4teams will be completely redesigned. The entire application has been completely redesigned and built on a modern technical foundation:

  • Convenient web-based user interface (single-page application)
  • Installation is no longer necessary. todo4teams can be launched immediately on any PC, smartphone, or tablet!
  • Live updates: Instant display of all changes to ticket lists using web sockets
  • Responsive frontend for smartphones and tablets
  • Installable as a Progressive Web App (PWA), todo4teams combines the advantages of a web frontend and a native application - with quick launch icons, full-screen mode. Installable as a Progressive Web App (PWA)
  • Our tutorials, the extensive archive of solutions for almost all everyday service challenges, have been completely redesigned so that all solutions also work for version 4!