todo4teams - Rethink your helpdesk!

todo4teams is more than a ticketing system

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What is todo4teams?
  • Ticketing application
  • Email Response Management System
  • Helpdesk
  • Messaging gateway 

See here for more informations about todo4teams' use cases.
Click here, to request a personal demo!

For Support please click here.

All familiar advantages of todo4teams are retained:
  • Clear basic workflow covers 90% of all service cases with maximum efficiency
  • Custom forms and scripts
  • Text templates, global and per team
  • Open interfaces through REST services
  • Custom jars: Integration of custom code (Java libraries)
  • Encrypted email communication with full support by S-MIME
What is new?
  • Full-text search engine searches all tickets, including file attachments and forms, in seconds.
  • Web push notifications notify mobile users of new tickets.
  • A dashboard and service level indicator provide constant updates on the performance of all teams.
  • Connecting various AIs
  • Connecting many knowledge management systems
  • Voice input

todo4teams forms the "single point of service" in your company – the central hub for all customer inquiries. It doesn't matter how the customer contacts you: by phone, email, Messages, or via your company's website.

todo4teams distributes these tasks to the relevant teams in a flash. It offers email and message processing, complaint and escalation management, helpdesk functionality, and much more.

Read more about the  Application possibilities, Features, Email management,  Speed, Integration and our References.

Version 4

Since 2025, todo4teams has featured a fresh design and countless new capabilities:

  • User-friendly, web-based interface
  • Extensive AI features for ticket processing and workflow management, including image and document analysis
  • Runs on PC, smartphone, or tablet—whether in the office or in the field
  • Live updates: instant display of all changes to ticket lists using WebSockets
  • Supports SMS, RCS, and WhatsApp
  • Integration of knowledge bases
  • Installable as a Progressive Web App (PWA), todo4teams combines the advantages of a web frontend and a native application—featuring quick-launch icons, full-screen mode (as a PWA), and more.
  • Our tutorials, the extensive archive of solutions for almost all everyday service challenges, have been completely redesigned so that all solutions also work for version 4!