Features

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Fast, Flexible, Powerful

General

  • Operation "on-premises" on a traditional server or as a cloud instance
  • Live updates of ticket lists using web sockets
  • Secure locking concept prevents duplicate processing
  • Multilingual, currently German, English, and Italian; additional languages ​​can be added during operation
  • Responsive - use on PC, smartphone, or tablet
  • Progressive Web App (PWA), see here
  • Scalable from 2 to 1000 and more users
  • Integrated video/web conferencing
  • Knowledge base integration
  • Push notifications inform your employees even when the application is not running

Ticketing Features

  • Unlimited number of teams (queues)
  • Unlimited number of custom forms
  • Dual control principle and ticket owner
  • Text templates for creating and completing tickets and for email replies, global and team-specific configuration of text templates
  • Priorities
  • Target times, as a default for each team, configurable email and SMS inboxes
  • Action history
  • Ticket copy
  • Ticket successor
  • Forwarding of tickets to other teams
  • Clear ticket responsibility
  • Recurrences: Automatic ticket creation (daily, weekly, monthly)
  • Full-text search including indexing of all file attachments, etc.
  • Archive search by ticket properties such as recipient, owner, processor, time, status, etc.
  • Email queries to external experts (non-todo4teams users) and expert directory
  • Assignment of tickets to cost centers

AI integration

  • Integration of ChatGPT, DeepSeek, and IONOS AI Hub
  • Speech-to-text functionality for ticket creation and -Completion

Email Features

  • Receiving HTML emails
  • Sending HTML emails
  • Full S/MIME support
  • Composing formatted HTML emails with full drag-and-drop capability for images, formatted text, and tables from Word, Excel, PDF, etc.
  • Automatic email routing based on subject, sender, recipient, header, body, attachments, etc.
  • Automatic reply emails upon receipt, upon initiation of processing, and upon completion of the ticket
  • Full support for file attachments during sending and receiving
  • Email stylesheet definition
  • Footer configuration for each incoming email

Messaging Features

  • SMS, RCS, and WhatsApp integration
  • SMS/RCS reception
  • Message sending (when the ticket is completed or triggered upon receipt or initiation of processing)

Forms

  • Customer-specific Forms - Unlimited number
  • WYSIWYG form editor
  • Extensive formatting functions (font and font sizes, text alignment, borders, colors, etc.)
  • Including text fields (single and multi-line), single and multiple selection (checkboxes, radio buttons)
  • Buttons for executing configurable actions, e.g., SIP calls, PDF generation, link opening, and much more

Script API

  • Customer-specific workflows
  • Conditional escalation
  • Sending SMS or emails when a ticket is created, accepted, or resolved
  • Evaluation of form entries and file attachments
  • Evaluation of external data sources, e.g., reading CSV files, web service calls, etc.
  • Calculation of service times (e.g., for service level agreements)
  • Automatic speech recognition and voice-based ticket routing

Web Services

  • REST API for creating, modifying, and deleting tickets, including form functions and querying ticket status
  • Calling external web services, e.g., for connecting to CRMs