todo4teams allows easy access to different knowledge databases. This makes it easy to copy text when creating new tickets or insert it when replying to emails.

The following sources are currently supported:

1. MediaWiki (e.g. Wikipedia), see here
2. XWiki, see here

Additional adapters can be added if necessary.

MediaWiki

Create a new entry in the system parameters and enter “MediaWiki” as the name (please note that it is case sensitive).

In the "Value" field, please enter the attributes url, useragent and sentences as shown below.

• url: The endpoint for access, e.g. https://de.wikipedia.org/w/api.php for the German Wikipedia
• useragent: Enter your company email address here to identify yourself
• sentences: Choose a number here for the length of the answer. Accordingly, MediaWiki will attempt to limit the response.
  The value 10 has proven to be a good start.

Example:

XWiki

First create a user in XWiki who will only be used to retrieve articles and restrict his viewing rights as necessary. 

To connect XWiki as a knowledge database, create a system parameter and give it the name "XWiki" (please note case sensitivity).

Use the text below as a template for the value and set each parameter as follows:

1. url: The base URL of your XWiki instance
2. username: Username of the API user
3. password: Password of the above user
4. xwiki: Wiki instance to search in. If you haven't created any additional wikis, use "xwiki" here.
5. language: The abbreviation of the language in which you want to search (de for German, en for English,...)