System Properties

Central settings for the todo4teams instance are stored under the navigation point "System parameters". The system parameters are key-value pairs that also have an optional comment. The usual methods in the administration area "Create", "Change", "Delete", "Copy" and Update are also available for the system parameters. The system parameters should only be edited by experienced administrators. Incorrect entries can lead to malfunctions or the failure of the entire system:

admin_systemparameter_0_en.png

Here is an overview of the most important system parameters:

NameDescriptionValues
API_QUERY_LIMITMaximum number of tickets that can be accessed via API without attachments100
API_QUERY_LIMIT_WITH_ATTACHMENTSMaximum number of tickets that can be accessed via API with attachments100
DESCRIPTIONSTYLEThe CSS style for formatting the ticket descriptions<style>
html { color: black; background: white; font-family: "Helvetica Neue", Arial, sans-serif; }

.t4t-pre, #t4t-pre {
font-family: "Helvetica Neue", Arial, sans-serif;
text-wrap: auto;
background-color: unset;
}
.t4t-hide {
display: none;
}
</style>
AUTOREPLYTAGSComma-separated list of keywords to detect an out-of-office replyAutoreply, out-of-office reply
ChatGPTThe system parameters to include ChatGPTbaseUrl=https://...
apiKey=abc...
model=model1....
store=true
creation_prefix=
creation_postfix=
reply_prefix=
reply_postfix=
neutral_prefix=
neutral_postfix=
creation_system_command=Format the reply as an HTML fragment.
reply_system_command=Format the reply as an HTML fragment. Be polite and formal.
neutral_system_command=Format the reply as an HTML fragment.
COST_CENTREDefinition of cost centers for the completion dialog<root initial="national">
<root initial="national">
<category name="national"/>
<category name="international"/>
</root>
CUSTOM_JARSA comma-separated list of custom extensionsfile:///tmp/demo1.jar,file:///tmp/demo2.jar
editorCssThe stylesheet for configuring the HTML editor<style>...</style>
EMAIL_TO_DESCRIPTIONSpecifies how todo4teams should display incoming emails in the description:html[plain]
emailCssThe stylesheet properties for outgoing emails are defined here<style>...</style>
EXTERNAL_FORWARD_EMAILSList of email addresses offered in the GUI for external forwarding max.muster@mail.de
j.doe@commerce.com
martin.bluma@bergener-bluma.de
EXTERNAL_FORWARD_STRINGPrefix in the subject of forwarded emails e.g. Forwarded by todo4teams:
EXTERNAL_FORWARD_USERSComma separated list of user IDs for which external forwarding is enabled e.g. 1,5,22,45
GLOBAL_TEXT_MODULESThe XML representation of the global text modulesXML description of the text modules
GUI_LANGUAGESThe comma-separated list of languages ​​available in todo4teamsde,en,it
HTTPNONPROXYHOSTSPipe separated list of hosts for which a direct network connection applies192.168.1.1|myserver.local.com
HTTPPROXYHOSTThe HTTP proxye.g. myproxy.local.com
HTTPPROXYPASSWORDPassword of the HTTP proxyPassword
HTTPPROXYPORTPort of the HTTP proxye.g. 80
HTTPPROXYUSERUsername for the HTTP proxyUsername
INCOMING_EMAIL_HTML_REPLACEMENTSPipe-separated list for modifying incoming emailse.g. background-image: url(https://img.web.de/v/p.gif)|background-color:white
InquiryFooterThe conclusion for inquiries<a class="t4tinqbutton" href="SERVER_URL/todo4teams/InquiryAnswer?iqid=TODOINQUIRYID&tid=TODOTASKID&exp=TODOIQEXP">Answer this inquiry</a> <a class="t4tinqbutton" href="SERVER_URL/todo4teams/InquiryOverview?exp=TODOIQEXP">Show all inquiries</a>
InquiryHeaderThe salutation for outgoing inquiriesDear colleague,
TODOIQCREATOR sends you a question from todo4teams with the request to answer it promptly:
inquiryMailBoxIdThe ID of the mailbox used to send inquiries23
licenseKeyThe license keyThe encrypted License
MAIL_FETCH_DELAY_SECONDSThe minimum number of seconds between receiving two emails7
MAIL_FETCH_DELAY_SECONDSThe minimum number of seconds between sending two emails7
mailbackuppathPath in the file system where incoming emails are saved/home/backups/email
mailboxErrorEmailComma-separated list of email addresses that will receive alarm emails in case of connection problems to an email servermyfisrtuser@mycompany.com,myseconuser@mycompany.com,
mailboxErrorSubjectSubject of the alarm emailsPlease notify a responsible administrator
mailboxErrorTargetWorkgroupIdID of the group to which tickets are sent in case of connection problems to an email servere.g. 17
MAX_SEARCH_RESULTSMaximum number of possible hits in the archive searche.g. 50
MediaWikiThe parameters for integrating a wiki as knowledge managementurl=https://de.wikipedia.org/w/api.php
useragent=demo@user.de
sentences=10
MEETDOMAINThe domain for using video conferencesmeet.jitsi.com
PlainTextHintHint text for displaying the text content of a displayed description.e.g. "If the text of the email is not displayed correctly, please click here:"
REMEMBERME_MAX_SECONDSThe lifespan of the cookie for the workstation login997200
REPLY_SUBJECT_FORMAT Format of the subject line of the reply emails 

#%TICKETID // Re: %SUBJECT
or
Re: %SUBJECT (Sender: %FROM, To: %TO)

the following placeholders are available:

%TICKETID the ID of the ticket
%SUBJECT the subject of the received email
%TITLE the title of the ticket
%FROM the sender of the received emails
%TO the recipient of the received emails
%PREFIX the preset title (e.g. "Your request to.." or "Your request to..")

REPORT_LIMITMaximum number of lines in the relevant Excel reports.The maximum number of output rows. The default value is 65530.
REPORT_DATETIME_FORMATDate format in the Excel reports.e.g. yyyy-MM-dd HH:mm for year-month-day hour:minute
RESTUSERAUTHENTICATIONAllows authentication of REST calls via user table (user requires authorization "Systems/RPC/REST"), HTTPAUTH BASIC"required", if option required.
SmsGatewayLoginUsername for the SMS gatewayUsername
SmsGatewayPasswordPassword for the SMS proxy

Password

SCAN_ATTACHMENTSEnable todo4teams to automatically scan attachments for malwaretrue
SCAN_MALWARE_BLACKLISTFile names that are excluded from the malware scanmy.png
SCAN_MALWARE_METHODThe virus scanner used to scan attachments for malwareclamav
SERVER_URLThe URL of the todo4teams instancehttps://myserver.de
SPAM_EMAIL_USERSComma separated list of user IDs for which the spam button is activatede.g. 1,17,34
UsageReportRecipients and language of the todo4teams monthly reportto=admins[, supervisors, users]
language=de
UNRESTRICTED_SEARCH

Sets the restrictions for the archive search:

  • true: All tickets can be found.
  • local: All tickets from the assigned groups can be found.
  • false: Only tickets whose owner or editor you are can be found.
true, false, local