Why is todo4teams so great?

Because it is a fantastic solution thanks to the consistent use of the latest technologies and decades of use in service centers. 😀

I have a question about todo4teams. Where can I get an answer?

1. By sending an email to support@bergener-bluma.de
2. By making a direct request here.

What is a ticket in todo4teams?

This is the name for a task with a planned processing time. Systems for the systematic processing of customer concerns are usually called ticketing systems.

What system requirements are there for todo4teams ?

A current internet browser. This means that it works on all current operating systems such as Windows, Linux, macOS, iOS, Android, etc.

Can I install todo4teams on my device?

Instructions for installing as a PWA can be found here.

What requirements are there for a user password in todo4teams?

It must be at least 8 characters long. It must also contain a digit, a special character, an uppercase letter and a lowercase letter.

Can I just send a message to other users or teams?

That’s what web push notifications are for in todo4teams. See here.

What does it mean when a text field is highlighted in red in todo4teams?

Then is this a mandatory field that must be filled out.

How can I add multiple recipients when replying to an email?

Adding multiple recipients, e.g. as CC from todo4teams, works without any problems, but the different recipients should be separated using a comma. You must ensure that the email addresses correspond to the standardized format. For example, using the following email address: "Martin Bluma" <martin.bluma@bergener-bluma.de> . Here in "" the real name that is displayed and in <> the real email address; the real name can be omitted if necessary, it is not absolutely necessary for the email to be sent correctly.

Why can't I send an email when editing a ticket?

By default, in todo4teams you can only handle tickets with a reply email if the ticket was created from a received email. The mailbox to which the customer sent their message is also used to send the reply. This can be unlocked separately. Please contact your responsible administrator or us. This can be activated separately. Please contact your responsible administrator or us.

How is the service level calculated?

The answer can be found here: Service level