You have the option of attaching file attachments received via email to your reply emails automatically.

Normally, you would use the "Attach Original Documents" function for this:

However, in some processes or for certain senders, it may be necessary to always include attached files as part of the reply.

For these cases, add the line

task.addProperty("AUTOATTACH", "YES");

in the receive script of the email configuration.

The "Attach Original Documents" function will then be executed automatically when the ticket is replied to.