Automatic sending of an inquiry

It is possible directly at the entrance of an e-mail in todo4teams during the creation of the job to generate an automatical inquiry to an expert without the necessity of processing the job first.
This requires a Javascript-code in the arrival-action of the corresponding e-mail box,.

The following example will automatically send an inquiry e-mail to the address <<test@bergener-bluma.de>> with the following message text:

    Hello,
    please take care of the following incident!

    Kind regards
    Service team

The subject of the to be sent e-mail includes automatically the ID of the corresponding job in todo4teams and the information that it concerns an inquiry from todo4teams,
The Javascript code for the "Receive Action" of the mailbox is shown here. You may modify the message text and the e-mail address according to your personal needs:



var tdi = new com.proxemo.todo.bom4.ToDoInquiry("Hello,\nplease take care of the following incident!\n\nKind regards\nService team", "test@bergener-bluma.de");
var ts = new  com.proxemo.todo.bom4.ToDoTaskShell(task);
ts.setInquiry(tdi);
tdi.setCopyAttachments(true);
new com.proxemo.todo4.server.action.ToDoCreateInquiryTaskAction().execute(-1, ts);

This example would apply to all incoming mails of the mailbox.
Here you can make further parameterizations such as keywords or senders of mails; please contact our support team at support@bergener-bluma.de for the technical details.