Use Cases

The universal service tool

Trouble Ticketing
Receiving service requests from multiple channels, distributing them to service teams, and completing them within a specified timeframe – that's the task that todo4teams masters with unmatched efficiency. Whether it's fault reports or support requests – with todo4teams, you can achieve a high level of service at minimal cost.

Commercial and Technical Services
Forms and fixed workflows structure your workflow for countless processes in your everyday office life – from warranty claims and change requests to vacation requests. For these processes, todo4teams offers a central, highly flexible system that adapts to your company-specific processes. The advantage: Your employees will automatically understand the processes thanks to the forms and workflow rules stored in todo4teams.

Email Management
Professional email communication is one of your company's most important assets. Once you reach a certain email volume, you need a team-oriented tool that allows your service employees to handle the flood of incoming messages collaboratively and seamlessly. With todo4teams, you can respond with consistently high quality and within the desired response time, forward messages to experts, or obtain second-level information.

Of course, todo4teams supports HTML emails and archives incoming emails in the raw format required by law for business transactions.

Field Service Management
Do you manage your field service by completing task lists in Excel? Do you then spend weeks tracking the timely completion of tasks by continually reviewing, editing, and re-sending these lists?

todo4teams makes this task much easier by ensuring that you and your teams always see the current status of open tasks, ensuring that no tasks are forgotten or lost due to staff turnover.

Special Campaigns
Every company sometimes needs to carry out special, temporary campaigns, such as recalls, special events, or restructuring. To efficiently manage the employees who are fully or partially released for these coordinated campaigns, you need a tool that allows you to form and connect teams in the shortest possible time.

todo4teams makes it easy for you to keep track of all tasks and meet project deadlines.