Field service management

Don't leave your field staff alone

Problems are recorded as tickets – directly from the incident site. Field service technicians can document malfunctions, attach photos or videos, scan serial or device numbers, and immediately transmit relevant information to the central support team. This significantly improves the flow of information, reduces misunderstandings, and allows for targeted and faster processing.

With the freely configurable forms in todo4teams, you can ensure that all technical data of a malfunction report is recorded in a structured manner.

The current processing status is also visible at any time – this ensures transparency and relieves the burden on both field and office staff. Fixed target times create commitment. Support teams can prioritize cases, ask specific queries, or escalate immediately if necessary.

At the same time, a valuable database is created: Recurring problems become visible, processing times can be evaluated, and processes can be continuously optimized.

todo4teams therefore not only ensures smoother processes, but also a noticeable increase in the quality of customer service and cost optimization. It helps you utilize resources more effectively, process service calls more quickly, and sustainably increase customer satisfaction.

In short: If you want to support your field service efficiently and with a focus on the future, you can't do without a professional ticketing system.