Trouble-Ticketing

Ticketing

Trouble ticketing plays a central role in the service and support process, as it enables the structured recording, tracking, and processing of incidents, requests, or problems.

A systematic ticketing system ensures that no issues are lost and that all cases can be processed transparently and traceably. This not only facilitates communication between customers and the support team, but also supports prioritization and escalation in critical incidents.

Making Service Quality Measurable

Trouble ticketing also provides valuable data for analyses, such as identifying recurring issues or evaluating processing times and service quality. It thus contributes significantly to the continuous improvement of support processes and increasing customer satisfaction.