With the release of version 5.2 (build 6512) of todo4teams there are new user properties implemented that are especially useful to personalize an email footer.

In this tutorial we will describe the principal approach to personalize an email footer for each different user.

We will use the following user properties:

• Salutation
• First name
• Last name
• Description
• Company: new property, so there can be created users from different companies in todo4teams.
• Department: new property, can be used to separate the users into individual departments.
• Function: new property, describes different functions within a company or department.
• Phone
• Fax: new property, for further completion of the contact information.
• email address
• Extra: new property, is at leisure and can be filled with your own content.

We will now use the properties of the sample user "John Doe"

The personalization is made within the properties of the corresponding mailbox.

We will use the following HTML-code of the email footer, that may be changed according to your own personal needs.

The placeholders {user.company}, {user.lastname} etc. will be replaced by the personal data of the user who finishes the ticket.  The placeholder  {quote}  is replaced with the ticket description. Thus incoming emails can be quoted.

The HTML-code shown above generates the following email footer which is personalized for each separate user in todo4teams. In this example the user working on the ticket is John Doe: