In contrast to the simple Forwarding of tickets, in which new addressing occurs within todo4teams, with external forwarding the tickets are forwarded to an external person via email.

The tickets then leave the ticketing system and are marked there as completed. It will then no longer be possible to track whether the tickets are processed correctly and on time. Since this violates several todo4teams quality paradigms, this function is not available for all users. The relevant users must be registered individually for this function in the system parameters (see EXTERNAL_FORWARD_USERS).

Tickets are forwarded externally by selecting the ticket in the inbox list and then pressing the “External Forward” menu item.

A dialog opens in which an email address can be entered or selected and a comment can be entered for forwarding:

By clicking on “External Forward” the ticket will be sent as an email to the selected addressee. The comment entered will be prominently displayed at the top of the body of the email to explain the forwarding.

In todo4teams, the ticket receives the status "Closed" and is automatically archived - so it is no longer visible in the owner's outgoing list.