Tutorials
Here you find a list of tutorials on configuring and programming todo4teams.
Many of these tutorials contain production ready scripts and forms you can copy/import into your instance of todo4teams. Alter and extend these teamplates according to your needs.
Read this before you start working with scripts in todo4teams!
Read this before you start to migrate your scripts to todo4teams version 4!
General
- Calculating effective target times
- Considering sundays and public holidays
- Extending text-blocks with macros
- Anonymize tickets - delete customers data
- Organize a Meeting: send iCal-appointments
- Measuring the runtime of script actions
- Working with workflows
- Create a new ticket by scripting
- Scripting with file attachments
- Web Push Messages
Groups and Forms
- Mandatory forms for teams
- Mandatory addressing of forms
- Mandatory form fields
- Select-Action for teams
- Adding Forms during the Start-Action
- GUI-based reading and value setting of form fields
- Presets of form fields
- Tables within Forms
- Incorporate webservices within todo4teams (JSON-file for form)
- Conditional warning based on a keyword
Working with Emails
- Working with emails (scheme)
- Routing based on the sender's address
- No answer required
- Keyword based routing
- Automatic responses to emails
- Automatic responses to emails with existing ticket-IDs
- Automatic finishing of autoreply-mails
- Allow sending emails as a reply on plain (non-email) tickets
- Use email signatures when sending emails in scripts
- Email reply: Modify the subject, ReplyTo and the from-address
- Signatures: Formatting with HTML
- Automatic sending of an inquiry
- Spamfilter in todo4teams: Blacklisting of emails
- Testing for certain attachments
- Routing based on the recipient's address
- Conditional response emails
- email footer: personalize using the user properties
- Close duplicate emails
- Creating email threads
- Date- and time-controlled email reply (absence note)
- Quickly deal with unwanted emails
- Extern weiterleiten per Skript
- Reply to an email with an automatic quote
- Email "Loops" and "Bounces"